General

Keep A Checklist

• Make a checklist of what you want to take with you about a week before your vacation to avoid packing in a panic.
• Keeping a list in your hand luggage, will prove handy, should anything go missing and an insurance claim ensue.

Medication

Please carry your medication & all medical details along with a prescription with you, making sure they include:

• Your Health Insurer’s contact details and your policy number
• Name and address of contacts in the event of an emergency
• Your blood type, general medical history, list of any medications you are taking, known allergies, glasses/ contact lens prescription, etc.

Cancellations by the customer

Must Haves-Make sure to carry:

• At least one set of clothes in your hand luggage in case of baggage delay or loss
• Your sun glasses, scarf, hat/cap, cardigan, camera in your hand luggage if your tour starts on arrival itself
• A comfortable pair of walking shoes; you may be on your feet for a long time en tour
• Appropriate swimwear / beachwear for swimming activities. You will not be allowed to enter the pool (at hotels and on cruise) without suitable clothing
• Your camera, if you are planning on taking photographs on your holiday. Check the batteries and carry spares, since it is often difficult to buy replacements. More importantly, carry a good supply of film rolls, as it can be both expensive and troublesome finding the right film and quality.

Airport:

Pre-Departure formalities include readying your

• Passport
• Air tickets
• Foreign exchange
• Airline Bookings

Airport Formalities

Report at least 3 hours prior to departure.

Baggage X Ray and Check in Counter

• All check in baggage must be X – rayed
• Check in baggage must not exceed 20 Kgs and handbags must not exceed 1 piece (7 kgs)
• All check in baggage must be locked
• Do not put any cash/jewellery/expensive items inside the check in baggage
• Use some form of permanent identification on your check in luggage and also note its make/brand. This is useful at the time of baggage claim and to trace the same in case of any delay/ loss in route
• Proceed to check in at the airlines counter and hand over your passports and air tickets
• A baggage identification slip showing the destination of baggage, your boarding card, passport, air ticket & embarkation card will be handed over to you
• Fill the embarkation card & proceed to the immigration counter

Always keep the following in safe custody:

• Baggage identification slip
• Passport
• Air ticket
• Boarding card -till the end of the journey
• Personal Foreign Exchange
• Immigration
• Proceed to the Immigration Counter; hand over your passport, air ticket, boarding card & embarkation card to the officer
• You may be asked about the reason for travel. Furnish the same; in case of any problems contact your Novo Trading tour manager
• All documents (except the embarkation card) duly checked and stamped will be returned back to you

Customs

• Hand over your passport, air ticket & boarding card to the officer. The same will be stamped & returned back to you
• You are not allowed to carry more than Rs.2000 and US$ 10000 (cash limit US$ 2000) as per the RBI rule
• Any foreign currency carried along must be endorsed on your passport Value goods like zoom cameras, video cameras, computers, laptops, etc. should also be endorsed on your passport
• (If you do not endorse these, you will have to pay a customs duty when you return back to India, as the same will be treated as imported items)

Boarding Gate

• Proceed to the boarding gate as specified on your boarding card where your hand baggage will be X-rayed

On Board

• On board please be seated as per seats allocated
• Snacks/ meals will be served as per airlines policy
• En route, you will be handed a disembarkation card to be filled and kept ready on arrival
• Airport Formalities on arrival
• As you leave the aircraft, please ensure you carry along all personal belongings & documents including- passport, air tickets, handbag, wallet, cardigans/ clothing, etc.
• To use a prepaid Cart (‘trolley’) at certain airports, you will have to insert the required coins in the cart machine and a single cart will be released.

Immigration Counter

• You may be asked about your itinerary, purpose of visit and place of stay, etc.
• Hand over your passport, boarding card and disembarkation card (Counterfoil of disembarkation card is a very important document and it is your duty to retain the same till the time you depart from the destination country. You may not be allowed to board your return flight if you lose this counterfoil)

Baggage claim

• Proceed to the baggage claim area to collect your bags from the baggage belt

Customs

• Fill out your declaration in advance to speed your customs and immigration clearance. When making your written declaration, you must list all goods accompanying you other than your personal effects, along with their price or value.
• Prohibited items: In general, you may not carry explosive, corrosive or inflammable products, arms and ammunition in your luggage.
• Duty-free items: Personal effects intended for your personal use during your trip, and purchases made at airport duty free shops are considered free of duties and taxes.
• Your Exemptions

Articles brought into the different countries are subject to duty and internal revenue tax unless they are prohibited entry, but as a visitor or non-resident, you are allowed certain exemptions and privileges.

• Prohibited and Restricted Articles
• Lottery tickets, narcotics and dangerous drugs, obscene articles and publications, seditious and treasonable materials, hazardous articles switch-blade knives, biological materials, pirated books, video tapes, computer programs or cassettes, artifacts/cultural property, firearms & ammunition, food products, fruits, vegetables, plants, meats, livestock, poultry, hunting trophies
• For more information, please contact the local Embassy.

Hotel

• Check-in and check-out times are usually 1400hrs and 1200hrs respectively. However, this may be different for some properties.

Rooming

• Room/s will be assigned to you at the time of check-in and can vary in specifications according to the availability at the time of check-in and at the discretion of the hotel.

Room key

• Each time you leave the room, please ensure you deposit your room keys at the front desk making it easy for your roommate to access the same
• It is not advisable to carry the room key outside the hotel; you may be charged (often, a huge sum) if it is misplaced

Security of documents

• Always keep copies of your passport, air ticket and any important documents securely
• Responsibility of all your documents lies with you and Novo Trading Enterprises will not take any responsibility for the same
• It is suggested you keep your passport and air ticket safely in your locked bags or you can use a locker at the hotel. Locker facilities are available on request (You may have to pay a deposit to use the facility, the same is refunded on checkout)
• Hotel address
• It is advisable to carry a hotel card/ brochure with you; the address mentioned will be helpful to guide you back or if you lose your way.

Room Facilities

• Coffee/ Tea
• Some hotels may have in room coffee/ tea making facility (please check with the hotel staff if this service is complimentary)
• Refrigerator/ Mini Bar
• Some rooms may have a mini refrigerator or a mini bar stocked with soft and hard beverages or a basket of eatables
• Please note that these are chargeable of utilized and not included in your tour itinerary package
• Pay Channel/ Pay T.V.
• Rooms may also provide subscribed pay channels, the use of which will be charged when you check out

Other Services

• If you order anything extra like Tea/ coffee, laundry services, liquor, make telephone calls, breakfast in the room, or cause any damages to the room you are staying in, it will be charged to you directly.
• Breakfast timings at the hotel are generally 7:00am onwards (unless specified otherwise in itinerary) and generally served at the hotel restaurant.

Food General Tips

For Europe

• Vegetarians can safely try the wide variety of continental food available in Europe, that consist of hearty portions of soups, salads, fruits, shakes, juices or drinks. For others, varieties of meat and local cuisine are also recommended.
• Tap water is generally safe and portable throughout the continent. However, a bottle of mineral water will cost you the same as a bottle of coke i.e. about Euro2. You will often find that beverages (alcoholic/ non-alcoholic) come cheaper.
• Meals in Europe typically cost about EUR10 – EUR15 if you choose a Mc Donald’s or similar fast food joints. This will buy you a burger, shake or drink.
• If you opt for a restaurant, an average meal consisting of soup, salad, light main course and a drink will cost you about EUR20 – EUR25.
• Italian & French cuisine with their variety of pastas and pizzas come inexpensive (EUR10 – EUR15). Pizzas are also served by slice (EUR3 – EUR5), making it a good in between snack.
• Indian food in London is very easy to find but relatively expensive. A very average meal at a restaurant will cost you about £15 – £20

For Far East & Islands

• Vegetarians can safely try the wide variety of continental food available, that consist of hearty portions of soups, salads, fruits, shakes, juices or drinks. For others, varieties of meat and local cuisine are also recommended.

For USA

• Vegetarians can safely try the wide variety of continental food available consisting of hearty portions of soups, salads, fruits, shakes, juices or drinks. For others, varieties of meat and local cuisine are also recommended.
• Tap water is generally safe and potable throughout the continent. However, a bottle of mineral water will cost you the same as a bottle of coke ie. about $1.5.
• Meals in US typically cost about $10 – $15 if you choose a Mc Donald’s or similar fast food joints. This will buy you a burger, shake or drink.
• If you opt for a restaurant, an average meal consisting of soup, salad, light main course and a drink will cost you about $20 – $25.
• A variety of pastas and pizzas come inexpensive ($8 – $12). Pizzas are also served by slice, making it a good in between snack.

For Australia New Zealand

• Vegetarians can safely try the wide variety of continental food available in Australia or in New Zealand, that consist of hearty portions of soups, salads, fruits, shakes, juices or drinks. For others, varieties of meat and local cuisine are also recommended.
• All prices stated are approximate and in local currency

Check out from Hotel

• After checking out, please clear all personal/ extra bills, if any, at the Front Office.

Tips/ Porterage

• Porterage is not included at hotels and are not part of any itinerary/package
• You may have to pay for portage and the tips or any service charges as per local rules or customs at the destination

Cruise Carnival

• The Hollywood inspired ‘Fascination Fun Ship’ is a modern & luxurious world-class fleet that takes you on your cruise to the Bahamas and other exciting destinations. With plenty of on board and on shore activities, this 5 star floating resort offers you quality service and loads of unimaginable carefree days. You can drink & dine at the restaurant of your choice, there’s on board entertainment, performances, fitness centres, a comprehensive computer learning centre, video games & recreation centre, shopping mall and much more.

Star Cruises

• Super Star Virgo and Leo are both very modern & luxurious world-class fleets that offer you quality service at the most exotic parts of Asia.

Points to remember Boarding:

• You must check in at least 1hr/30 min prior to departure.
• Proper travel documentation is required: Valid Passports and relevant visas are mandatory.
• Liquor Policy: Guests are prohibited from bringing alcoholic beverages of any kind on board. You may purchase the same from any of the ship’s bars and lounges. Alcoholic beverages purchased in the ship’s gift shops or in foreign ports will be retained by cruise authority until the end of the voyage.

Money:

• Sail & Sign: You may charge most of your on-board purchases to your Sail & Sign account.

Clothing:

• Casual attire is the best option during the day.
• For special events like the evening Cocktail and other parties, please carry at least one set of formal attire.
• The dress code for other evenings ranges from sport coat and tie to casual resort wear.

Shopping & Punctuality:

• You are advised not to be lured or encouraged by anybody to shop at a particular place
• Please use your own judgement about price or quality before you buy anything
• Passengers will be responsible for any services missed out by them due to not following the stated time; this includes meals, transfers, sight seeing, flight, etc.