Q: How is the seat allocation in the coach?

A: Seat numbers in the coach are allotted on the booking priority, first come first serve basis. Seat numbers 1, 2, 3 and 4 in each coach are reserved for the Tour Leader / Guide and are Premium seats. Further seat allocation is done as per the booking priority and the same is informed by the Tour Leaders on tour.

Q: How can I get first seats in the coach?

A: You need to book as early as possible to get the first seats in the coach. However, for selected World Tours, seat number 3, 4 are reserved as premium seats which can be booked subject to availability and at an additional cost. Premium seats cannot be availed if the tour is full.

Q: How many hours approximately is the road journey every day? Do we have frequent stops en route?

A: The road journey is completely dependent on the tour itinerary and number of places covered. The driving distance varies for each tour. You get sufficient halts during the journey.

Q: What is Novo Holidays?

A: Novo Holidays is a Travel Agency cum immigration consultant that Recognized by all Tourism Apex bodies, affiliated with Department of Tourism, Government of India. We cater to all needs of the travellers like 3,4 or 5 Star Hotels, private cabs, Coach travel, good communication Drivers, Guides as well as niche demands like Senior Citizen Tours, Women only Tours, Wildlife Expeditions , Photography Tours , Customized Honeymoon Tours, etc.

Q: Why should I trust you?

A: Novo Holidays has been operating over 10 plus years, The guest feedback for Novo Holidays is excellent, On securing a tour with us, We provide the guest with a payment flexibility where only a token advance is to be paid to process the reservation, balance payment can be remitted after we provide the confirmations from the hotel / hotels.

Q: How much would I pay upfront?

A: Based on the discussion with your Travel Counsellor, you have to pay 25% - 45% of your Total Trip amount to process the reservation. The balance amount can be paid after receiving the Travel vouchers.

Q: What are the supported modes of payment you accept?

A: You can pay via Bank Transfers, Cheques or in cash. We accept all Visa, MasterCard and American Express credit cards and most major debit cards which are subject to 2.5% processing fee.

Q: What is your cancellation policy?

A: Since we customize packages as per your demands, the cancellation policy varies across hotels and services. However, you're informed about the detailed cancellation policy before you make any payments

Q: What if I face any issues during the Tour?

A: There would be a dedicated Travel Counsellor assigned exclusively to you, who would be in touch with you from the time when the query was initiated till the time the tour ends, In case of any issues faced by you, a solution would be immediately offered, still unsatisfied you can escalate the call to our complaint department.

Q: What is generally the size of a tour group?

A: Generally, the number of guest traveling varies depending on the destination. The average group size for World Tour is between 40 to 47 and Single destination tour is between 28 to 56. However, if a particular tour gets an overwhelming response or if it is a special tour like My Fair Lady or Second Innings tour then the group size may go beyond the aforesaid group size.

Q: Who would be my co-travelers?

A: Your co-travelers can be any individual, right from a professional C.A or Doctor to a teacher, a teenager, an artist, a politician, businessman, people of any religion, from any region, any language etc. When you return from your dream holiday, we assure you that there will be additions to your friends list.

Q: Will it be possible to extend my stay at a destination?

A: You can extend your stay provided you intimate us of such extension at the time of your booking. Additional charges will be applicable. No extensions/alterations can be done when the tour is in progress.

Q: Can I avail just a part of the tour?

A: It is not advisable to do tours partly as you wont be able to experience your dream destinations completely. Novo Holidays offers you a wide range of products that suit your requirements. Our travel consultants will guide you on the same.

Q: Is the tour itinerary susceptible to last minute changes, as we need to plan our leaves & make necessary arrangements accordingly?

A: We do not change the itinerary nor date of the tour, however in case of force majeure events, circumstances force us to change the routing or date of the tour, as the case may be, just for your safety.

Q: Can I incorporate any changes in my travel plan once the booking is done?

A: Yes, you can modify your booking or travel plan. There may be certain charges for modifications or for cancelling the old booking and making new arrangements. The travel consultants at our offices will assist you for the same.

Q: Is there any refund against cancellation?

A: Cancellation of tour will attract certain cancellation charges. The travel consultant will give you the details about such cancellation at the time of booking or for more information on cancellation charges.

Q: What are my options in the event that a tour receives less response?

A: Generally, we operate all the tours that we launch, however in some cases the total number of bookings fall below our prescribed minimum operating capacity, in such cases we give you options and then accommodate or merge your tour with other available tours. You may also opt for our customized packages in such cases, but the services like group games, group activities, meals, tour leader etc may or may not be provided.

Q: Do you provide Leave Travel Certificate?

A: We do provide the leave travel certificate, subject to your intimation to us about your requirement at the time of booking the tour itself.

Q: If I misplace my passport, what assistance will I be provided?

A: Ideally only 1 Tour Leader is assigned to manage the group & since he has to follow the itinerary, the group may have to move ahead to the next destination while you may have to stay back at your current location - additional services will be on chargeable basis! Either we may be able to provide you with assistance - subject to availability & on chargeable basis only - who'll assist you with all the required & necessary formalities like lodging a complaint / FIR at the nearest police station & securing a Landing Certificate from the Indian Embassy of the respective international destination.

• Q: What is an e-ticket?

A: An e-ticket is a paperless electronic document with a unique confirmation number that neatly replaces the hassles of a paper ticket. You may request for a copy to be sent to your e-mail id, in-case of International tours - if & when you require e-tickets for buying Forex, for VISA formalities. For outstation guests who have booked tours & may arrive at the airport before the scheduled time, we may issue an e-ticket copy if requested for - on a case to case basis, under such circumstances, you are requested to not make any changes in it at the airport as it is a group PNR & any changes may create problem for the entire group!

Q: How many travellers will be there as a part of a group tour?

A: The number of travellers in one group tour varies depending on the destination or tour category or vehicle type used for that tour. The usual group size for an international tour is 40 - 50 guests.

Q: Is the tour itinerary fixed? Or does it change while on tour?

A: Novo Holidays tries it level best to operate the tour as per the original tour itinerary. Sometimes unavoidable, unforeseen situation may occur due to the various dependent factors such as state or country regulations/ airline/ cruise/ rail/ road transport/ hotel/ sightseeing etc. in such cases we may have to change the original tour itinerary either before the tour or while on tour. Such change/s, shall be informed to you either before tour by SMS/Call or while on tour by Novo Holidays Tour Manager.

Q: Can I join or leave a tour midway? or can I opt for a part tour?

A: Doing a full tour is always advantageous, however you can opt for a part tour subject to availability or join/ leave a tour in between. Both these options will have a different tour price, that can be worked upon as per your requirement. Your Novo Holidays Travel Advisor will do the needful if confirmed at the time of booking itself.

Q: Can I extend my stay while on a group tour?

A: Yes, you can extend your stay after the completion of a group tour or you can have your individual program before the tour and join the tour on day one. Novo Trading has 'Post Tour Holiday' facility so that you can relax at the last destination of the tour or at any other destination of your choice. Any such extension or deviation from scheduled program would incur additional charges. Your Novo Holidays Travel Advisor will do the needful, if confirmed at the time of booking itself

Q: Can I modify or change my booking after confirmation?

A: Yes, any change or amendment is possible subject to availability, with an additional actual cost along with cancellation charges (if applicable). Your Novo Holidays Travel Advisor will assist you with amendments as soon as s/he receives confirmation and additional charges.

Q: Will I get discount over and above the tour price?

A: The tour price is net and discount of any kind is not applicable, unless there is any ongoing specific discount offer published on the website.

Q: Do you do only hotel bookings and air tickets for my independent holiday?

A: Novo Holidays has a division of Customized Holidays which will take care of your such independent holiday requirements.

Q: Does Novo Holidays has tours for Corporates or Institutions?

A: Novo Holidays has exclusive division which deals with such corporate tours. Here special tours are designed for corporates, industries, institutions, independent organizations, ad-hoc groups, or individuals to facilitate their meetings, incentives, conferences, exhibitions, seminars, team building and other events. This segment is also known as MICE i.e. Meeting. Incentive. Conference. Exhibition.

Q: Do I need a passport to travel?

A: Yes, Passport is mandatory for any international travel.

Q: If I do not have a passport, will Novo Holidays assist for the same?

A: If you do not have a passport you can apply for the same online on www.passportindia.gov.in  if you are an Indian National, however Novo Holidays Enterprises does not assist for the same.

Q: With my maiden name reflecting on the passport, can I book the tour with my married name?

A: It is important that the tour booking should be done as per your name on the passport as all further travel arrangements are booked accordingly and passport is the only valid document abroad for verification

Q: What is VISA and how should I obtain the VISA?

A: VISA is the short form for Visitors Intending to Stay Abroad. It is a permission granted by the high commission or consulate of the country you wish to visit. For certain countries, you have to go for personal interview too. Novo Trading Enterprises will assist you in filing the VISA application. The VISA facilitation fees are included in the tour price.

Q: What is the possibility of getting a VISA?

A: Granting or Non-Granting of a VISA solely depends on the respective Consulate/ Embassy. We just assist you in filing the application for the VISA. We neither assure nor guarantee the VISA to anyone since the same is beyond our control.

Q: If due to VISA rejection I need to cancel my travel plan then do I get a refund?

A: Yes, you can get a refund after deducting the VISA application fees and cancellation charges, if any

Q: Do I need Overseas Travel insurance?

A: It is advisable to acquire adequate Overseas Travel Insurance cover for protection from any possible risks such as damage, loss, accident or injury to life etc on tour. For Europe and Dubai tours, the insurance is included in the tour price for those aged up to 59 years for the duration of the tour. Guest above 59 years of age will have to pay the difference on the insurance premium as applicable.

Q: If I extend my holiday after or before the scheduled tour then how about my Visas/Insurance?

A: The Visa or Insurance included in the tour price is only for the tour duration. For your extended holiday we will process your visa or insurance accordingly, you just need to pay the difference.

Q: Do I need to carry multiple currencies as per different countries visited on the tour?

A: USD/EURO are universally accepted currencies and easily exchangeable in any part of the world. No need to carry multiple currencies. You can carry the local currency of the visiting country worth $50 for miscellaneous expenses and if in case of emergency

Q: How much foreign exchange can I carry on tour?

A: As per RBI circular, the Basic Travel Quota per financial year is US $10000 per person for private visit and US $25000 for business visit.

Q: Is it advisable to carry foreign exchange in Cash on tour?

A: You can carry cash but we advise you to carry American Express Travelers Cheques as it is accepted around the world. It is safer than cash and if lost or stolen can be replaced worldwide, usually within 24 hours. Travelers Cheques also enable you to budget, track and control your travel expenses easily. Also, we have Forex Card which is a magnetic strip based Prepaid Card usually introduced in partnership with Visa International or Master Card International, which offers you a convenient and secure way to carry your foreign exchange.

Q: What is Immigration?

A: Immigration is the process of coming to live in a foreign country for work or settling permanently. Economic immigration is voluntary, meaning people choose to move for personal, economic, or other reasons, unlike involuntary immigration where people are forced to move due to war, political unrest, natural disasters.

Q: Why choose a consultancy?

A: Immigration laws and policies continue to change over time hence the process can be complicated and time-consuming. and having up-to-date advice from an expert is crucial in determining your eligibility. A consultant’s advice can be the difference between success and failure Working with an immigration consultant or lawyer can help ensure that your application is complete and correct, which can help increase your chances of success. Immigration consultants are knowledgeable about the specific requirements of different visa categories, as well as any changes in immigration policies. They are also familiar with almost all the immigration process, which can help make the application process smoother and more efficient. Working with an immigration consultant is a great way to ensure that your application is handled correctly and that you are properly prepared for the process.

Q: Why choose Novo Holidays Immigration Services?

A: Novo Holidays has a team of experienced and knowledgeable immigration consultants who specialize in all immigration law. Our consultants have helped thousands of individuals successfully migrate to abroad. We take pride in providing honest, accurate advice tailored to your specific needs. At Novo Trading, we strive to provide the best possible service and to make your journey to abroad as stress-free as possible. We understand the complexity of the process and are dedicated to helping you achieve your immigration goals. For more information, please feel free to contact us at any time. We look forward to hearing from you!

Q: What are the benefits of a visa consultant?

A: Increased success rate, personalised guidance, stress reduction, time saving, expert knowledge, access to legal representation, and post-landing support.

Q: What does Novo Holidays offer?

A: Novo Holidays is a leading immigration consultancy firm helping individuals and families achieve their dreams of living, working, or studying abroad. We offer a comprehensive suite of services including visa application assistance, document preparation, legal representation, pre-departure and post-landing support, and more.

Q: How long will the immigration process take?

A: Processing times vary depending on the visa type, your individual circumstances, and government processing timelines. On average, most applications for sponsorship take up to 11 months, whereas applications for permanent residency range between 6 to 12 months. We will provide an estimated timeframe based on your specific case.

Q: How do I know if I qualify?

A: All you need to do is fill up our assessment form and we will get back to you

Q: How do I get a work visa?

Q: How do I get a work visa? A: A Work Visa allows you to legally work in a certain country for a specific period of time. Most countries require you to have a job offer from that country before you apply for a Work Visa. The Company which has given you the job offer also needs to sponsor your Visa. You may also be required to have a positive Labour Market Test before you apply for the same. Hence, to get a Work Visa you must first meet the eligibility requirements of the Visa specified by the particular country.

Q: How do I get started with your services?

A: Schedule a free consultation to discuss your immigration goals. We will assess your eligibility, guide you through the options, and recommend the best course of action.

Q: Which country is better for immigration Canada, Australia or USA?

A: Choosing which country to immigrate to is a personal decision, as each country has its own advantages. All three countries – the United States, Canada, and Australia – have relatively user-friendly immigration systems and are considered desirable places for immigrants. The major differences between them relate to the types of visas available and the application process.

In the United States, the most common way of entering is through family-based or employment-based green cards. The process for obtaining a green card can be very long and complicated.

In Canada, immigration is primarily based on economic skills and qualifications. Skilled immigrants are more likely to be accepted and receive permanent residence. The application process is much simpler than in the US.

Australia also has an immigration system that Favors highly educated and skilled immigrants who can contribute to the economy. There are several categories of visas available, such as temporary skilled migration, business skills migration, and family visas.

Q: How much does immigration cost?

A: The cost of immigration varies depending on the country and the type of visa. Generally, there are fees associated with each stage of the application process. These include fees for getting education or skills assessed, taking English test, processing applications, medical exams, and more. Most countries also require applicants to show a specified amount of funds availability before the visa is issued

Q: Which version of IELTS is required for immigration?

A: The International English Language Testing System (IELTS) is a requirement for those wishing to immigrate abroad. Country requires that applicants have minimum scores of 6 in each component of the test. The IELTS is offered in two formats, Academic and General Training. Those applying for Canadian immigration need to take the General Training version of the IELTS.

Q: How to show proof of funds for immigration?

A: One of the requirements for immigration service is to show proof of funds. This means you must be able to demonstrate that you have enough money to support yourself and any accompanying family members upon arriving in dream country. Proof of funds can include bank statements, pay slips and other documents demonstrating financial stability. It is important to note that the Country has the right to request additional documentation if they feel it is necessary.

Q: How can I find out which immigration program I may be eligible to apply for?

A: Our experienced qualified immigration consultants in India can use their expertise to assess which of several immigration programs you may be best-suited to apply for, based on your personal profile.

Q: DO YOU GUARANTEE APPROVAL? WHAT IF MY APPLICATION GETS REFUSED? WHAT IS YOUR REFUND POLICY?

A: No one can guarantee approval of your application, as final decision fully depends on immigration officer. Kindly avoid all kind of ghost consultants as well as unethical representatives who “guarantee results” or provide “success rates” to grab your attention. Here at Novo Holidays, we put all our efforts in maximizing your chances of success. Reputation of our immigration company is extremely important to us, as you can see from our client reviews. If you have hired us for full representation and your application gets refused, we will resubmit it one time free of charge. This does NOT include government application fees, as well as cases where false/misleading/incomplete information or document was provided by client. As to the refund policy, it varies from program to program. When it comes to Immigration Services offered by Novo Holidays, all fees are usually due once initial appointment is completed. For more details, please refer to the specific package’s policy.

Q: HOW LONG DOES THE APPLICATION PROCESS TAKE?

A: Processing Time Before Submission: Usually it takes us up to 5 business days to review and submit application to respective embassy once personalized document checklist is completed by clients. The overall process may take from 1 week to 6 months based on type of program as well as how fast client can gather all required documents.

Processing Time After Submission: Application processing times vary depending on:

• Type of application
• Country of residence
• Canadian Visa Office
• Interview requirements
• Number of applications under consideration

Q: DO YOU ASSIST CLIENTS FROM ALL COUNTRIES/PROVINCES? ARE YOU CURRENTLY TAKING NEW CASES?

A: Regardless of the type of application, our immigration company assists clients from all countries/provinces.

• We are taking new cases as usual. Novo Holidays team is fully staffed and there are no delays in processing on our end.
• However, embassy processing times may be impacted nationally/regionally due to backlog, as a result of which processing of your application may be longer than usual. Thus, we strongly recommend to get started at earliest to avoid any further delays.

Q: CAN YOU ASSIST ME IF I HAVE PREVIOUS REFUSALS?

A: Yes. Statistically, more than 20% of our clients were refused at least once prior to retaining our services. However, an initial consultation is required to assess your individual situation and reasons of refusal to make sure we can take your case.

Q: Is an application processed faster with the help from an Immigration Consultant

A: No. An application is never processed faster regardless if you are represented by a consultant, lawyer, or if you are doing it on your own. Though, the help of an Immigration Consultant can help you avoid errors or omissions which can cause significant, and sometimes costly, delays.

Student visa:

Q: Where do I start?

A: You can’t apply for a student visa until you’re accepted on to a course in an international university. So your first task is to select the country and the university. It becomes a hassle to do everything on your own. Here comes Novo Trading Enterprises into the picture who provides complete assistance for your abroad study program.

Q: Where do I apply for my Student Visa?

A: Usually, you will apply for your student visa in your own country. This will require you to visit an application centre or the embassy of the applied country.

Q: What type of student visa do I need?

A: There are multiple student visa allotted to the students. For example, if you are going to United States of America for your study, you might be getting F-1 Student Visa or M-1 Student Visa, depending on the course.

Q: Is IELTS mandatory?

A: Yes, you need to appear for IELTS to be able to apply in English speaking countries like USA, Canada, UK etc

Q: How much money will I need?

A: The total cost of your student visa includes university fees which is the major part of the total expense. Apart from that, immigration fees, accommodation charges etc are the other expenses you will bear. The total cost of the process will range from 10 lakhs INR to all the way to 1 crore INR depending on the county and university.

Q: Can my family travel with me?

A: Yes, your family can travel with you by completing all the immigration documentation requirements and showing adequate amount of funds to support their visit or stay.

Q: Can I work on my student visa?

A: Yes, you can work. Generally, students are allowed to work upto 20 hours per week. However, you can start your part time job once your course has started.

Q: How long can I stay?

A: You can stay till the completion of your course. However, many countries provide 30 days to 4 months of internship time for foreign students. If you land up with a job after your course, you can apply for a valid work permit and stay in the country more.

Q: Which country/countries are the best for students?

A: This is a very subjective question. The answer depends on the various factors like course choice, budget, adaptability etc. In the recent times, Canada has been students’ favourite for many reasons.

Work visa

Q: What is a work permit or work visa?

A: A work visa or permit allows a person to work in a foreign country for a restricted time period. The usual tenure of a work permit is 1 year to 3 years. Sometimes, people are hired for a contract based work permit for 3 or 6 months.

Q: Is it difficult to get work visa or work permit?

A: Yes, it is. An individual doesn’t know all the complexity of immigration process. Novo Holidays assist a client right from the beginning till the end at every step of the process.

Q: Do I need an offer letter to apply for a work permit?

A: It depends on the country. For example, you can get a Canadian open work permit valid for 2 years even without having a valid job offer. However, you would need the offer letter to come to Canada. In Germany, you can get a job seeker visa valid for 6 months wherein you can stay in Germany for 6 months and explore the job opportunities.

Q: How much a work permit costs?

A: When an employer hires you, he/ they bear all your immigration expenses except domestic documentation charges. However, there is a costing involved when you are exploring the international opportunities.

Q: How Novo Holidays helps finding job?

A: We maintain an employer database with thousands of employers with active hirings in countries like UAE, Singapore, Canada, Ireland, Germany etc. It is difficult for an individual to explore on such a big database due to lack of resources and time. So Novo Holidays assist you in your job hunt with systematic approach.

Q: Is IELTS mandatory for work visa or permit?

A: IELTS or any English proficiency test is only applicable in English speaking countries like USA, Canada, UK, Australia etc. However, you do not need to prove your proficiency in countries like Gulf, Singapore, Malta etc.

Dependent visa

Q: What is a dependent visa?

A: A dependent visa is a type of visa allotted to the family members of the main visa holder who is immigrating to other country for study, work or permanent residency. The dependents can study, work, live, explore etc with their visa.

Q: What are the types of dependant or spouse visas?

A: There are majorly two types of dependent or spouse visa - Temporary and Permanent. Temporary visa allows the dependents including spouse to work or study for a restricted time whereas a permanent visa allows the dependents to stay, work, study etc with the main applicant in case of permanent settlement.

Q: What is the eligibility?

A: The dependents should have valid passports. In case of spouse, a marriage certificate is a mandatory document.

Q: Is IELTS mandatory for dependents or spouse?

A: In most cases, there is no such language proficiency requirement for dependents or spouse. However, a valid IELTS result has extra benefits for a successful file closure. For example, Canadian government allots extra points to the main candidate if his/her spouse has required IELTS score.

Q: What is the cost?

A: The cost is equals to or less than the fees for the main applicant in most of the cases.

Q: What are the most common countries for applying for dependent or spouse visa?

A: The most popular countries are US, UK, Canada, Australia, Hong Kong etc

Q: What type of meals are included on tour?

A: As per the tour itinerary requirement, there is a preset menu. We serve vegetarian food along with 1 non-vegetarian dish.

Q: Can I request for a special meal?

A: Yes, special meal like Jain meal (No onion garlic), Fasting meal- as per availability and Baby meal can be arranged subject to prior intimation. In case of baby meal we provide tin milk, plain dal and rice only, during meals as per the itinerary. For in between requirements of baby we recommend you to carry sufficient baby food along with you.

Q: Do you have a cook or caravan facility on World Tours?

A: For World Tours, we generally have meals at Indian restaurants as it gives you an opportunity to enjoy a different ambiance and is comfortable. At times, we do give packed food too depending upon the itinerary.

Q: I am an avid tea consumer, do you have provision for the same?

A: You can have tea /coffee at the time of breakfast. Also, at various sightseeing places we provide tea/coffee/ice cream/soft drink etc which is mentioned in our itinerary under Extra Toppings. Novo Holidays also provides you instant tea/coffee sachets with which you can have tea / coffee in your room whenever you want for World Tour.

Q: What are the modes of travel on tour?

A: The modes of travel depend upon the tour which you book. Generally, we travel by Flight, Coach, Train, Cruise, Speed boat, Jet Foil, Cable Car, etc. as mentioned in the itinerary. For more information refer respective tour itinerary page on the website.

Q: Are there any night journeys on tour?

A: For flights we may have night journeys, but we normally avoid night journeys on tour as far as possible.

Q: How hectic is the pace of the tours?

A: We have a wide range of products which are designed as leisurely paced to medium paced to fast. Most of the tours are medium to fast pace as we cover maximum must see sight-seeings, we do not have optional sight-seeings.

Q: Do we have to walk a lot on tours?

A: Generally, we have to walk at sightseeing places, amusement parks and at the airports sometimes for a long distance, however the same will be timely instructed by the Tour Leader.

Q: Do we have to wake up early on tours?

A: Unless otherwise specified by the Tour Leader for World Tour, we normally follow 6-7-8 schedule i.e wake up at 6 am, breakfast at 7 am and departure at 8 am However, the schedule may change as per the situation.

Q: Do we get wake-up calls on tours?

A: Yes, you do get telephonic wake up call through the hotel automated system, however it is advisable to have your mobile alarms set to be on the safer side.

Q: What if I reach late and miss a part of the tour?

A: Punctuality is of utmost importance when traveling in group. We do not want you to miss any part of the tour so please be on time and always follow the Tour Leader's instructions. In case, you miss any part of the tour, we are not responsible/liable and no refund shall be given to you in this regard.

Q: What assistance is provided to a disabled person or a senior citizen, who needs special assistance on tour?

A: A qualified companion must accompany the guest who needs such special assistance as individual assistance cannot be given to such guest by the Tour Leader considering he has to manage the entire group.

Q: Can I take a wheelchair on tour? Will it be difficult while visiting places?

A: Yes, you can bring your own wheel chair and move at most of the sightseeing places but a qualified companion must accompany guest who are traveling on wheelchair.

Q: Will I get drinking water during sight-seeing?

A: In most of the countries tap water is considered very safe and widely available. In-case, it is not so and wherever Novo Holidays provides the same is mentioned in the respective tour itinerary page on the website.

Q: Will I get some time for my-self on the tour?

A: Group Tour Itineraries are designed and planned in such a way that you should get to see maximum places, so you will get time only when you are back at the hotel. However, if you wish to skip any sightseeing, then you have to inform the Tour Leader accordingly, but you shall not get any refund for such services which you have not availed at your own discretion.

Q: At a particular destination, can my relative join me on the tour?

A: Yes, your relative is always welcome. S/he can join us on tour subject to your intimation to us at the time of your booking and payment of prescribed charges to make him / her eligible to join our tour and avail our services on tour.

Q: Will Novo Holidays recommend me where to shop on a tour ?

A: Our Tour Leader will provide information about the shopping areas on tour, however s/he will not suggest/recommend / promote any particular shop, area etc. to you.

Q: Can I use my credit card for shopping / personal expense while on an international tour?

A: Yes, you can use Internationally accepted Credit Cards for shopping and personal expenses but kindly cross check with your Bank before effecting any transaction. We are not responsible/liable for any loss, fraud, damage, cheating etc., if any, occurs in such cases.

Q: How can I stay in touch with my family and friends on a World Tour?

A: While on tour, you can be in touch with your family and friends through a local calling card or local sim card as you may deem fit and desirable. You have to carry your mobile handset. We are not responsible for any charges levied by the international local authorities neither shall be responsible for loss of your mobile handset.

Q: What assistance is provided, if I dis-continue the scheduled tour, on account of illness?

A: If you fall sick on tour, kindly inform the Tour Leader immediately. The Tour Leader will assist you in making all arrangements for the medical aid, doctor on call etc. However, the expenses will have to be borne by you. Here, Insurance plays a major role hence we highly recommend that you should get yourself and your family insured adequately before travel.

Q: Can I get medicine on a World Tour?

A: We highly recommend you to carry sufficient medicines along with you on tour. While packing, distribute them evenly in different bags to ensure that you have some medicine with you in case there is any delay in getting baggage or loss. However you do get medicines on tour but your doctors prescription for the same is a must.

Q: How can I check my payment and billing details?

A: You will receive your billing and tour related information in your registered email id

Q: Prior to tour departure is there any information provided?

A: We do give pre-departure information sheet once you book a tour which consists information about the destination, things to carry, weather, shopping etc. It is also available on the website under post booking information

Q: Do we get any confirmation call of our scheduled departure? A: Yes, 2 to 3 days prior to your scheduled departure we give a call to inform the reporting time and place.

Q: Once we are on tour, are our relatives informed about our safety?

A: Once you reach the first destination, we intimate your relatives through an SMS on the number that have been provided by you while booking the tour. Also, we provide 2 sets of hotel list so that one copy is kept with your relatives and they can contact you at the hotel directly

Q: How can I use my refund amount for Future Tour?

A: Future Tour Discount Letter ('FTDL') is better option compared to refund as it fetches more benefits to you. It can be used for any tour & transferable to your blood relatives, on provision of NOC.

Q: After paying once, will I get refund of the tour cost?

A: In case of cancellation of your tour by the Company, you will get the refund of actual amount paid by you. But if you cancel the tour, the cancellation charges will be applicable.

Q: Is the Registration amount refundable?

A: The Registration amount paid at the time of booking, is non refundable & interest free. However, to ensure your booking at given price & allowed discount, you need to pay the entire amount of initial deposit amount in stipulated time line

Q: Can I transfer my Refund amount to any other tour or to my friend's or relatives tour?

A: Yes, your refund amount is transferable to your other tour. In case, if you want your refund amount to be transferred to that your friend's or relatives tour, we'll need a duly signed Authority Letter from you.

Q: Is my refund amount adjustable against any part - cancellation?

A: No, the refund amount is not adjustable against part cancellation.

Q: How much time does it usually take to process a refund?

A: Ideally, it takes 20 - 25 working days to process refunds, once the guest agrees on refund amount. However, to derive the best amount of refund, it takes additional operational time to deal with airlines, hoteliers etc.

Q: What is be the mode of payment in case of refund?

A: Ideally, the refund amount is credited using the same mode of payment that you had used to book the tour, the only exception in this case is if you had used Cash/Demand Draft in such case, the mode of payment for refund will be 'Account Payee' cheque only. In case of Credit Card, the transaction would be reversed accordingly, considering the bank charges/Service charges on Credit Card payments which is non-refundable.

Q: Are online refunds possible, if yes, what's the process and who will bear the transaction cost?

A: Yes, online refunds are possible, if the booking was done online. If Novo Trading Enterprises cancels the tour for whatsoever reason, then the entire tour cost will be refunded.

Q: Does the Tour Leader assist us on the entire tour?

A: Yes, the tour leader will assist you throughout the tour and this is one of the USP's of Novo Holidays. However, they are not responsible for baggage or any kind of personal belongings.

Q: In which language will the Tour Leader communicate with us on tour?

A: The Tour Leader will preferably communicate or give instructions on tour in Hindi and English.

Q: Generally, how many Tour Leaders are allotted to a group tour?

A: For World Tours, we have 1 Tour Leader for the entire group where as for single international Tours, 1 Tour Leader with 1 or 2 Tour Assistant depending upon group size.

Q: What does the World Tour price include?

A: The World Tour price generally is inclusive of your travel arrangements, accommodation, all meals, sightseeing, entrance charges, VISA, airport taxes, Tour Leader services, etc. For more information on inclusion of tour price kindly fill enquiry form section on the respective tour page.

Q: What does the Single International destination tour price include?

A: The Single destination tour price generally is inclusive of your accommodation, all meals, sightseeing, entrance charges, Tour Leader services, etc. but does not include your to and from journey tickets. However we do have airport to airport tours which is all inclusive tours by Air. For more information on inclusion of tour price kindly refer tour inclusion section on the respective tour page.

Q: Can I avail any early booking benefit?

A: Yes, you get an advance booking discount for all tours on paying full registration amount at the time of booking. Discounts are slab wise and are given on first cum first serve basis. They are valid for limited seats, limited period, limited tours and vary depending on the tour and region, so book early and save thousands. Novo Holidays also offers full payment discount if you pay the entire tour price 60 - 300 days prior to the tour departure.

Q: What benefits can Repeat Travelers and Senior Citizens expect?

A: Novo Holidays does have repeat guest and senior citizen discounts and it varies as per the tour. The travel consultant will provide the details when you book the tour.

Q: What are the benefits of group bookings?

A: Yes, you are eligible for group discount if you book for a group of more than 8 guests on the same day.

Q: Is there any age criteria for discounts? Do children also get discount?

A: Discounts are applicable for all guests who are or above 2 years of age for both World Tours.

Q: What is the difference between Child and Infant?

A: Infant is any guest who is below 2 years of age whereas child is guest who is or above 2 years of age and below 12 years of age

Q: Is there any specific reason, why there is a remarkable difference in the price for an Infant & a Child for the World Tours?

A: Airlines have different airfares both infant and child as per their defined age category. For infant, airfare is 10% of the adult airfare whereas for child, it is 75% of adult fare or at times child fare may be the same as adult fare. For child above 2 years we also provide separate coach seats for the entire tour.

Q: Why is the World Tour price quoted in Indian Rupees as well as in Foreign currency?

A: This is because we incur expenses of the tour in two currencies. Your air tickets, visa, documentation, some part of land arrangements and miscellaneous expenses are done in Indian currency whereas your land arrangements like hotel booking, meals, coach, sightseeing, entrance tickets etc. are done in foreign currency.

Q: Can I upgrade my class of travel or airline?

A: Yes, you can upgrade your class of travel or airline as per the availability and on an additional cost. Please inform the same at the time of booking.

Q: Can I request for a window seat or seat with more leg space?

A: Yes, you can request for a window seat or seat with more leg space or an aisle seat at the airport check in counter. It will be provided by airline as per the availability.

Q: Would the airline have provision for a wheelchair?

A: Yes, airlines have provision but it is limited hence you need to inform us at the time of booking. Few airlines also have certain charges for wheel chair. Wheelchair is subject to availability and at the discretion of the airline.

Q: Can I book my own air tickets and join your tour?

A: Yes, for all tours of Novo Holidays you have a facility of joining the tour at the first destination and leaving the tour at the last destination. For such tours, you get a special joining and leaving price. Joining and leaving guest is the one who books the escorted group tour of Novo Holidays without taking the services of visa, insurance and main air travel ticket to reach the first destination of the tour and leaves the tour from the last place of Sightseeing / Restaurant / Hotel / Airport to reach his / her hometown.

Q: How much baggage is allowed per ticket?

A: At present for most of the destinations, it is 20 to 25 kg for cargo and 6 to 7 kg for handbag per ticket but it does vary with the airline. For guest traveling to US at present baggage is controlled by Piece Concept. Under the Piece Concept, passengers are permitted per ticket to check two bags with a per-bag weight of up to 23 kg for Economy Class. However, for internal flights there is no free baggage allowed, your 1 check in baggage cost is paid by Kesari but the second check-in baggage if any has to be paid by guest. Also due to security reasons during internal flight the bags cannot be locked, same will be timely instructed by the Tour Leader on tour. Hand baggage of 7 kg is allowed for both international and internal flights.

Q: Can I do a telephonic or an internet check-in on the day of departure?

A: Most of the airlines in case of groups prefer check-in at the airport check in counter only.